Exciting opportunity for a Junior Payroll candidate to join a global insurance group based in South Dublin as a Pensions Payroll administrator. Joining a large Payroll team, you will be responsible for managing Pensions Payroll and being a point of contact for queries.
- Permanent role
- Salary: €30,000 - €35,000
- Flexitime and hybrid working model
- Pension plan
- Discounted insurance and healthcare plans
- Study support for relevant qualifications
Responsibilities
Prioritizing customer satisfaction is a primary responsibility within this role, encompassing:
- Handling customer requests related to Approved Retirement Funds (ARF) withdrawals, Annuities, Permanent Health Insurance (PHI), and Pension payments.
- Ensuring requests adhere to Product Rules, Revenue Rules, and internal procedures.
- Meeting weekly and monthly deadlines for Pension payments promptly.
- Addressing broker and customer inquiries with empathy and comprehension over phone and email.
- Collaborating with various departments such as Sales, Customer Support, and Compliance to enhance workflow.
- Staying updated on legislative and industry shifts, integrating them into company operations.
- Managing complaints effectively.
- Supporting initiatives aimed at process improvement and adaptation.
Key Skills/Qualifications
- At least 1 year of experience in a Payroll or finance administration role
- Previous experience in a financial services organisation is desirable
- Strong communications skills
- Drive to succeed and keen to build a career in Payroll
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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