About the job
We are looking for an organized and proactive Key Account Executive to join our client's busy team. This is primarily a desk-based B2B support position focused on ensuring retail partners are fully supported.
You will act as a central point of contact for retailers, ensuring that queries are managed efficiently and actions are tracked and closed out. You will work closely with internal teams across the business, maintaining accurate records, generating reports, and providing exceptional coordination and administration support.
Key Responsibilities:
- Manage high volumes of inbound queries from retail partners, ensuring timely, accurate, and professional resolutions via email and phone.
- Maintain meticulous system records, documentation, and trackers to ensure all retailer-facing actions are successfully closed out.
- Utilize MS Office, Excel, Power BI, and Jira to track query trends, monitor system performance, and generate actionable reports.
- Facilitate clear, concise, and professional communication between external retailers and internal business units.
- Operate with radical transparency-identifying and calling out issues or roadblocks early to management within an open, honest framework so they can be fixed promptly.
- Actively call out knowledge gaps, seek to learn new skills, and identify what would benefit your own development and the wider business.
Profile:
- Strong background in administration, coordination, account support, or B2B customer service.
- Someone organised, accurate, responsive and comfortable managing multiple queries and actions at the same time. Willing to get stuck in and support teams across the business and learn and understand about the business.
- Good general Microsoft Office skills, particularly Excel, and confidence working with records, reports, trackers or CRM-type systems and Power BI. Learning and understanding can be provided but a good starting base is important.
- Efficient with a good work ethic to calling out what they don't know want to know and what they feel would benefit them and the business.
- Clear, concise and professional communication with retailers and internal teams, both by email and phone.
- Clear and open communication to me their manager calling out issues early in a open and honest framework all problems once clear and made evident can be fixed.
- Strong admin experience, good attention to detail, clear communication, stable/understandable employment history and genuine interest in a role that includes a significant amount of desk-based coordination and follow-up.
- High comfort level with data, systems, and reporting. You must have strong general Microsoft Office skills-particularly Excel-and be confident navigating CRM/ticketing systems, trackers, Jira, and Power BI.
- Exceptional communication skills with a proven ability to deliver clear, concise, and professional messaging to both external stakeholders and internal management.
- Meticulous accuracy when handling data, records, and follow-ups.
- A genuine team player.
Do you think you have what it takes? Feel free to apply directly!
