Head of Business Services

An exciting opportunity has arisen for a Head of Finance Business Services to join a large, well-established Irish organisation with a strong presence across Ireland and international markets.

This is a senior leadership role responsible for the strategic direction, service delivery and ongoing transformation of a broad Finance Business Services function.

Reporting into senior Group Finance leadership, you will be responsible for developing and executing the Finance Business Services strategy while ensuring the delivery of high-quality, efficient and cost-effective finance services across the wider organisation.

A key element of the role will be managing the relationship with an external outsourced service provider, ensuring agreed service levels, KPIs and governance frameworks are delivered effectively.

This is a high-profile leadership position offering the opportunity to shape the future of a significant Finance Business Services function, lead major transformation initiatives and play a key role in the wider Finance strategy of a large Irish organisation.

Key Responsibilities

• Develop and execute the overall Finance Business Services strategy.

• Lead the delivery of finance services across internal and outsourced teams.

• Own the service delivery and governance framework, including SLAs, KPIs and performance reporting.

• Lead, develop and engage a sizeable Finance Business Services team, with a strong focus on talent development and succession planning.

• Build effective relationships with senior stakeholders across Finance, Operations, IT and the wider business.

• Manage budgets, investment decisions and cost optimisation initiatives.

• Champion Finance Business Services across the organisation and continuously improve the service provided to the business.

• Lead the delivery of a significant transformation roadmap alongside external service partners.

• Identify and implement continuous improvement and transformation opportunities across finance processes.

• Drive automation, digital finance and the effective use of emerging technologies, including AI.

• Optimise and standardise core finance processes while embedding a culture of continuous improvement.

• Maintain effective internal controls across Finance Business Services.

• Identify and manage operational and business risks, including cyber security and business continuity.

• Provide strategic input into the future development of the wider Finance Services function.

• Ensure finance systems and processes continue to support the organisation's strategic objectives.

Requirements:

• An experienced Finance Business Services leader who can operate comfortably at both strategic and operational level.

• Significant experience leading a Finance Shared Services, Business Services or similar function.

• Experience working within an outsourced or shared services environment.

• Strong service management and governance experience, including SLAs and KPIs.

• Proven experience leading and developing sizeable teams.

• A track record of delivering complex transformation and change programmes.

• Strong commercial awareness and the ability to identify opportunities to improve efficiency and reduce cost.

• Excellent stakeholder management skills, with the ability to influence at senior level.

• Strong analytical, problem-solving and decision-making capabilities.

• The ability to move effectively between strategy, transformation and day-to-day service delivery.

• A structured and organised approach, with the resilience to operate in a fast-moving environment.