About the Role
We are seeking a detail-oriented and proactively driven Warehouse Systems Specialist to serve as the key subject matter expert for our SAP and Manufacturing Execution Systems (MES). In this role, you will ensure total stock accuracy, seamless batch traceability, and high operational efficiency across our warehouse operations. You will act as the primary liaison for end-user support, lead continuous improvement initiatives, and champion compliance within a regulated manufacturing environment.
Key Responsibilities
System Support & Project Leadership
- Single Point of Contact (SPOC): Serve as the main escalation point for SAP and MES end-user support and issue resolution within the warehouse.
- Project Execution: Represent the warehouse on system-related initiatives, upgrades, and local change requests. Lead small system projects from scope definition through schedule management, risk mitigation, and stakeholder reporting.
- Business Analysis: Conduct business process analysis to identify, design, and evaluate new system functionalities or modifications.
- Cross-Departmental Collaboration: Work closely with cross-functional SMEs across Operations, Quality, Engineering, Logistics, and Validation departments.
Documentation & Training
- Maintain and update SAP-related Standard Operating Procedures (SOPs), Work Instructions (WIs), job cards, and support materials.
- Develop, coordinate, and deliver comprehensive system training for key users and new recruits.
Quality, Compliance & Safety
- Ensure all warehouse system activities strictly comply with cGMP, Good Documentation Practices (GDP), and local regulatory standards.
- Lead and support root-cause investigations regarding single-use materials and system discrepancies.
- Champion Environmental, Health, and Safety (EHS) policies and promote a safe, compliant work culture.
Key Requirements
Qualifications & Experience
- Education: Bachelor's degree or Postgraduate qualification in IT, Systems, Supply Chain, or a related field.
- Systems Expertise: Hands-on experience with SAP, MES, and electronic documentation systems.
- Industry Experience: Direct experience working within a cGMP/GDP regulated manufacturing environment.
- Project Management: Practical knowledge of project management frameworks and tracking small-scale IT/systems initiatives.
- Tools: Proficiency in Microsoft Office applications.
Desirable Skills
- Knowledge of System Validation principles.
- Training in structured problem-solving methodologies (e.g., 6-Sigma, Kepner-Tregoe).
Core Competencies
- Strong verbal and written communication skills with a customer-focused mindset.
- Excellent problem-solving abilities and strong attention to detail.
- Highly collaborative team player with a continuous improvement mindset.
