Operations IT Systems Manager
Reporting to the Head of Operations, this role is responsible for the maintenance, performance, and development of order-to-dispatch systems and ICT hardware to ensure seamless business continuity. The position will also support production trials for product and business development initiatives.
Key Responsibilities
Product / Stock Management Systems
- Monitor and maintain stock management systems to minimize downtime, improve supply chain efficiency, and support overall business performance.
- Act as the main point of contact with external system providers to ensure issues are resolved promptly.
- Consult with stakeholders to ensure systems meet evolving business needs.
- Design and implement user-friendly interfaces and system functionalities.
- Manage and coordinate system upgrades, adjustments, and diagnostic testing.
- Provide training and ongoing support for system users.
- Develop technical documentation and user training materials.
ICT
- Act as the primary liaison with third-party IT service providers, ensuring effective communication and service delivery.
- Maintain on-site hardware including desktops, laptops, phones, and related equipment.
- Troubleshoot ICT issues and optimize system performance.
- Manage ICT inventory, assess business needs, and procure hardware and accessories cost-effectively.
- Develop and maintain ICT processes and governance procedures.
- Coordinate ICT support, training, and onboarding for new users.
- Keep up to date with emerging ICT developments, equipment, and solutions.
- Plan, manage, and deliver ICT-related improvement projects and technology implementations.
Key Requirements
- Proven experience managing IT systems within a manufacturing, logistics, or operational environment.
- Strong ability to manage third-party service providers effectively.
- Solid technical knowledge across both systems and ICT hardware.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management skills.
- Passion for continuous improvement and technology adoption.
