We are looking for an organised, proactive and customer-focused Operations COE Contracts Coordinator to join a collaborative and experienced team.
This is a hands-on, high-volume operational support role, focused on coordinating and facilitating external contracting engagements across a global business. You will work closely with internal stakeholders, external partners and business teams, supporting activities connected to research and development and pre-clinical discovery.
The role is primarily focused on confidential contracting activities using established templates and playbooks.
Location: Little Island, Cork (Hybrid Working)
Contract: 18-month fixed-term contract
Start Date: January 2027
Salary: €40,000-€45,000
What Will You Be Doing?
As part of the Operations COE team, your responsibilities will include:
- Contract Coordination: Draft, review and process straightforward contracts, primarily confidentiality agreements, using approved templates and established playbooks.
- Stakeholder Management: Liaise with internal business partners and external organisations globally to facilitate contracting requirements and progress agreements through to execution.
- Workflow Management: Manage incoming requests and shared mailbox, ensuring requests are appropriately prioritised and progressed.
- Contract Triage: Assess incoming requests, identify the appropriate agreement type and route more complex or non-standard agreements to the relevant legal or specialist teams.
- Operational Monitoring: Monitor dashboards, track workloads and manage activities against agreed service-level agreements (SLAs).
- Query Resolution: Respond to stakeholder queries, resolve escalated operational issues and ensure a positive customer experience.
- Process Improvement: Contribute to initiatives that improve contracting workflows, systems and operational efficiencies.
What Are We Looking For?
We are looking for someone with a strong operational or corproate customer service background who enjoys working in a busy, collaborative and stakeholder-facing environment.
Ideally, you will bring:
- 4-5 years' experience in a customer-facing, coordination or operational support role, ideally within a contracting or shared services environment.
- Excellent written and verbal communication skills, with the confidence to engage with stakeholders at all levels of an organisation.
- Strong attention to detail and the ability to work accurately in a high-volume environment.
- Confident stakeholder management skills, including experience dealing with both internal business partners and external organisations.
- The ability to follow established processes, work with templates and playbooks, and recognise when an issue needs to be escalated.
- Good judgement and an understanding of the importance of compliance and following agreed procedures.
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
- A bachelor's degree.
- Fluent English and good working knowledge of MS Office.
Why Apply?
This is an excellent opportunity to join a supportive, experienced team in a growing operational function, where you can develop your contracting and stakeholder management experience.
If you enjoy working with people, managing processes, solving problems and keeping things moving in a busy environment, we'd love to hear from you.
Apply now to find out more about this opportunity.
