Contract role
Based in Cork
Primary Responsibilities:
- Maintain and grow a strong working knowledge of the various systems used in the organization.
- Use expertise in business process understanding, development and support, to manage business systems.
- Provide as needed support for the timely installation of new releases and patches by providing technical expertise, associated training, and business process development.
- Resolve system issues quickly to ensure continued access; apply root cause analysis as needed.
- Provide support to system users with queries and incidents in line with agreed Service Level Agreements.
- Identify system risks and issues and raise concerns appropriately.
- Apply knowledge and experience to continuously improve functionality and efficiency.
- Partner across functions, geographies and vendor staff as needed.
- Understand and respond to customer feedback on systems.
- Manage user access to relevant systems ensuring that users have met the access requirements.
- Support system testing as needed.
- Support internal audits and external inspections as needed.
- Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc.
- Complete data movement activities and associated quality checks.
- Develop and maintain metrics as needed.
Minimum Qualification Requirements:
- Bachelor's degree preferably in a Science qualification, or equivalent work experience, preferred.
- Applied experience in medical, quality, clinical drug development, or clinical information flow, preferred
- Excellent oral and written communication skills; able to communicate clearly and succinctly with team members and leadership.
- Strong problem-solving skills; able to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence within the team.
- Excellent self-management and organizational skills; able to manage workload, set personal priorities and adjust as needed.
- Flexibility to adjust quickly and effectively to frequent change and altered priorities.
Additional Preferences:
- Advanced degree in relevant field.
- Background in Clinical Laboratory work.
- Experience in clinical development data systems as well as current and evolving technologies to support clinical development.
- Knowledge and/or experience in project management of data migration and reporting.
- Good interpersonal and leadership skills.
- Demonstrated strength in logical thought and critical thinking.
- Ability and experience in building consensus and resolving conflict to drive progress.
- Flexibility in approach and/or high learning agility.
- Ability to adjust to unexpected business opportunities while also being a catalyst for positive change.
- Knowledge of regulatory and quality requirements governing clinical data development.
- Exceptional customer focus.
- Strong collaboration and teamwork skills.
