Permanent opportunity available with a Cork-based client. Flexible onsite arrangements - 2 days per week. 35-hour working week with a focus on work/life balance. This role will sit under the service management area of the client, ensuring for quality IT ecosystems within the organisation.
Main Duties and Responsibilities:
- Acting as an integral member of a design team responsible for designing, estimating,documenting, developing, testing and implementing new/enhanced features for the installed products, working with the Applications Build & Delivery team as appropriate.
- Liaising with internal and external resources through this process.
- Possess a strong understanding of the Customer business end to end processes and requirements including interface requirements with other (non- Customer) systems
- Support the day to day running of applications including the resolution of issues and relevant escalation, with a particular focus on technical issues\resolutions.
- Providing technical support for Customer systems.
- Developing technical requirements and processes in support of all implementations.
- Providing timely information to guide planning and development of solutions.
- Management of external resources.
- Tracking and resolving escalated support calls (internally and externally) with third parties.
- Assessing, monitoring and controlling risks arising from transfer of information to and from external organisations such as service providers.
- Providing awareness and competency of Customer Care & Billing and Meter Data Management to C2M and other Customer systems across IT/project teams.
- Defining, promoting and enforcing strong governance including applications, security and company standards.
- Adherence to IT development procedures and standards.
- User support and training.
- Liaison with external resource/service providers.
- Provide out-of-hours cover as part of the Standby Rota as required.
General Duties and Responsibilities:
- Wider IT Teams, notably Service Management, Cyber Security and Architecture teams.
- Stakeholders from the Customer business area.
- Project Teams across the business.
- Responsible for promoting and delivering health and safety commitments, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
- Support the delivery of the Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Knowledge, Skills and Experience:
- 3+ years of experience in the implementation and support of relevant Customer applications (particularly Oracle CC&B) is desirable
- Professional training\certification in the relevant Customer applications is desirable
- Relevant third level qualification and or accreditation is desirable.
- A minimum of 3 years experience in the water, utilities or similar industries is desirable and or relevant experience.
- Ability to develop and maintain effective partnerships with key stakeholders internally and externally.
- Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions.
- Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.