Our client is looking to hire a Customer Advisor. In this role, you will provide fast and effective resolution for customer issues and ensure that customers receive the best service possible.
This role is permanent, fully remote from within the Republic of Ireland and will require evening and weekend work on a rotational basis.
As frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.
Responsibilities:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Use of the systems and tools available to effectively handle customer's queries
- Strive to achieve and maintain service level statistics
- Maintain a high level of first call resolution and quality assurance
- Contribute to overall team performance within your specialised department
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
- Our ideal candidate:
- Previous Customer Service experience is a bonus but not essential
- Passion for providing exceptional service to clients
- Excellent verbal and written communication skills
- Fluency in written & spoken English is essential for this role
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
- Ability to handle confidential information
- Strong attendance, performance and adherence to policies are essential for this role
- Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.·
Requirements:
- Customer Service Experience
- Team player with a solutions driven mindset.
- Excellent English Language skills, both written and verbal
- Eligible to work full time in the Republic of Ireland.
- High Speed Broadband internet
- Available immediately
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
