Location:Cork
Salary: €30,000 +
Job Description
We are looking for a dedicated and efficient Customer Administration Specialist to join a dynamic team in Cork. You will be responsible for managing customer accounts, processing orders, and providing excellent administrative support to ensure high customer satisfaction.
Responsibilities
- Customer Account Management: Maintain and update customer records accurately.
- Order Processing: Handle order entries and manage the order cycle.
- Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Issue Resolution: Resolve customer issues and complaints efficiently.
- Documentation: Maintain detailed records of customer interactions and transactions.
- Reporting: Generate and analyze customer service reports to identify trends and improve processes.
- Collaboration: Work closely with sales, logistics, and finance teams to ensure seamless operations.
Qualifications
- Previous experience in customer service or administrative roles.
- Proficiency in customer relationship management (CRM) software and MS Office.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
