Morgan McKinley are looking for a proactive and customer-focused Operations Executive to join our client's team. This role involves working closely with resellers and distributors, ensuring efficient operations, meeting service level agreements (SLAs), and providing timely information to customers. You will also be responsible for assisting field sales and channel partners by addressing their inquiries and ensuring smooth communication. This role is based in Shannon and is hybrid.
Responsibilities:
- Provide support to regional field sales personnel and partners for pre- and post-sales inquiries, including order entry, backorders, invoicing, and complaints.
- Build and maintain strong relationships with field sales, partners, and resellers.
- Manage and report on customer data weekly, covering backorders, shipments, and open orders.
- Stay up to date on product knowledge and ensure accurate information is always available.
- Ensure proficiency in internal systems, following procedures, and ensuring compliance with audit requirements.
- Handle miscellaneous tasks, including covering for colleagues, assisting with training, and performing administrative duties as needed.
- Take initiative to identify and suggest improvements for process efficiency.
Requirements:
- 3+ years of experience in a similar role, ideally in a technology sales environment.
- Fluency in English, with proficiency in French and/or Arabic as a bonus.
- Strong skills in Microsoft Excel, Word, and Outlook; experience with CRM, GP, and Dynamics is preferred.
- Proven track record in customer order management, with excellent attention to detail and accuracy.
- Proactive problem-solver with the ability to work both independently and as part of a team.
- Self-starter with strong communication skills and the ability to take initiative.
- Adaptable and able to respond effectively to changing business needs.
If this sounds like the role for you, please apply today. Alternatively, you can contact Aoife for more information on: 061-430940.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.