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French Speaking Customer Service

Job Seekers United Kingdom Office Support & Secretarial

Job Summary

  • East Grinstead
  • Contract
  • BBBH810375
  • Mar 28, 2022
  • £20k - £25k
Job Description

Morgan McKinley is looking for fluent French speakers with Customer Service skills to work for a great company based in East Grinstead. The French speaking Customer Services role is to start ASAP and will be working for 6-12 months. The main purpose of the Customer Services role is to be part of the customer contact centre, is to handle customer enquiries and organising their assistance overseas.

Hours: Shift work, rota basis - based on 35 hours per week between 07:00 and 22:00 to include weekends and bank Holidays.

Salary: £21-£26K dependent on experience

Duties will include:

● To manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner.
● Maintain a clear and complete record of each assistance case and follow through on all cases to completion.
● Manage all aspects of the customer assistance required, ensuring that all services are delivered within the agreed times and the teams are fully updated on progress.
● Ensure that any service failures or potential problems are escalated
● Check all invoices for UK and foreign suppliers against agreed parameters.
● Advise customers and answer queries regarding their claims

Skills & Experience Required:

● Excellent Customer Service skills
● High level of organisation required
● Able to remain calm and focussed under pressure
● To be driven by providing the highest level of customer care and service
● Excellent verbal and written communication skills and fluent French

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Faye Thornhill
Faye Thornhill
  • Senior Consultant | Business Support, HR & Finance Recruitment
  • +44 (0) 1293 523 400
  • fthornhill@morganmckinley.com