Roles/Responsibilities
- Deliver exceptional customer service by providing first-level support for application usability and customization, as well as content search, explanation and integrity for financial institutions and investors.
- Guide clients on how to obtain relevant information and data on the platform.
- Maintain strong relationships with customers and meet all access targets across phone, electronic and live chat channels.
- Identify and refer problems affecting customers and influence timely resolution, escalating as necessary and building relationships with other teams.
- Training clients on the products via online calls.
Required skills
- At least 1-3 years of experience, ideally in a client facing role OR finance-related industry.
- Strong analytical skills and problem-solving abilities.
- A degree in Business, Economics or Finance as well as finance knowledge or interest is a plus.
About our client
A leading provider of financial market intelligence and services. You will have the opportunity to develop a deep understanding of financial markets and the company's products and will act as a first line of defense, with a strong career path into sales, research, customer success or other.