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Senior Systems Engineer (EUC/M365)

Job Seekers Singapore IT IT

Job Summary

  • Singapore
  • Permanent
  • BBBH812510
  • Apr 08, 2022
  • Competitive
Job Description

M3S is working exclusively with a large-scale IT end user in Singapore, we are looking for an experienced and talented Senior EUC Systems Engineer.

Role and Responsibilities

The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware/software and services.

  • Responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements.
  • Creates new report templates and formats for new analysis.
  • Interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.
  • Required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
  • Understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users.
  • Able to identify interdependencies when analysing problems and developing creative solutions.
  • Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

Provide IT Support

  • Provide technical support to users and performs ad-hoc analysis
  • Assist users with hardware and software installations
  • Act as a resource for colleagues with less experience

Implement New Systems

  • Install hardware equipment, software and maintenance agreements
  • Perform acceptance testing of installed/upgraded equipment
  • Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
  • Design new methods of highly complex reporting, presentation and conducts office automation feasibility studies

Maintain Systems

  • Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
  • Develop supporting documentation of all activities, research alternates to existing software and hardware

Resolve Issues

  • Coordinate activities to identify, diagnose and rectify problems with little precedence
  • Simulate user problems to resolve operating difficulties
  • Develop innovative solutions and/or systems modifications to reduce user problems
  • Develop mitigating and/or preventive solutions
  • Assist senior leaders in disaster recovery planning and testing

Coordinating, Planning and operation

  • Coordinate with internal team like security, network, system, data-center to implement change request/ incident / Service request
  • Work with 3rd party vendors for project implementation activities and schedules
  • Create/delete/move/edit accounts and services.
  • Respond to escalated incidents, queries, from stake holders and institutions.

Requirements / Qualifications

Working skills and knowledge on the following technology and domains

  • Exchange 2016,2019 on premise
  • Microsoft 365 Enterprise and Exchange online
  • Windows 2019, 2022 server technologies, Windows Active Directory technologies, Windows 10 and 11
  • Fundamentals networking skills and concepts

Please click "Apply Now" should you be interested to proceed with the job application.

Name: Vinayak Shetty
EAP Registration No: R1985680
Morgan McKinley Pte Ltd
EA Licence No: 11C5502

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Consultant Details

Consultant Details

Vinayak Shetty
Vinayak Shetty
  • Talent Partner | M3S
  • +65 6818 3135
  • vshetty@morganmckinley.com