IT & Cyber Service Quality Analyst

Job Description

Our client is a Financial Service company in Toronto is looking for a IT & Cyber Service Quality Analyst to join their amazing team.

Job Description

Our client is a Financial Service company in Toronto is looking for a IT & Cyber Service Quality Analyst to join their amazing team.

The IT & Cyber Service Quality Analyst is responsible for retaining productive and successful relationships with the Lines of Business of all levels to keep apprised of technology & cybersecurity services, including communications, planning, coordination, and feedback loop to enhance and amplify IT & Cyber services' usage.

Experience we need:

• 2+ years IT & Cyber Reporting experience in a fast paced, cross-functional and cross-team environment and being the go-to person with multiple business partners.
• 1+ years with data analytics tools.
• 1+ years developing relationships with and ensuring the appropriate participation of key stakeholders and executives.
• 1+ years of experience conducting Business or Systems Analysis will be considered an asset.
• Experience with SOC-2 expectations, reviews and certification programs.
• Experience and interest in supporting new business initiatives.
• Experience with IT vendor relationship management evaluation of policy and procedure adherence, monitoring and reporting service level achievement and performance.

Role requirements

• Support in the development and management of relationship between business and technology groups
• Operate as the primary point of contact for a portfolio of inbound and outbound deliverables (reports, metrics, dashboard, etc.) from the Line of Business and Journeys.
• Have knowledge in subject matters pertaining to both IT & Cyber and business, and develop a thorough understanding of the Line of Business operating models, needs and expected deliverables
• Identifying all relevant sources of technology & cybersecurity performance data and telemetry and working with other teams to facilitate access to relevant technology & cybersecurity data from data analytics platforms and/or Continuous Compliance Monitoring platforms.
• Working with existing tools or identifying and implementing new tools to promote improvements to technology & cybersecurity analytics capabilities.
• Working with all technology & cybersecurity teams and other teams to identify relevant performance metrics, KPIs and KRIs and establishing automated processes to facilitate their continuous measurement.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in Canada. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Alternative format available upon request.