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Salesforce Support Analyst

Job Seekers Hong Kong SAR China IT Consumer & FMCG

Job Summary

  • Hong Kong Island
  • Permanent
  • BBBH795559
  • Jan 06, 2022
  • Competitive
Job Description

Looking for a Salesforce Application Support Analyst to join a dynamic Technological Consulting Organization, and work with one of their Luxury Client.

Key Responsibilities:

  • Review existing resolution processes and recommend preventive maintenance activities
  • Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
  • Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in CRM platform
  • Perform environment refreshes while ensuring they are done appropriately.
  • Responsible for Problem Management and validating change request and Estimation
  • Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
  • Ticket triage and resolution plan assignment
  • Perform regression test prior to production releases
  • Creating regression test scripts
  • Sanity checks for regression test post deployment and Rollback if tests failed

Role requirements

  • At least 6 years of experience in IT Industry, with strong ability in planning, execution & management.
  • Possess solid knowledge and experience in Salesforce supporting/ development
  • Certifications like Salesforce Certified Platform Developer, Salesforce Certified Administrator, Veeva CCP Certified is a plus
  • Project experience in Retail project is a plus
  • Solid analytical and problem-solving skills
  • Fluent communication in English


Consultant Details

Consultant Details

Stanislas Balay
Stanislas Balay
  • Senior Consultant | Technology Recruitment
  • 3907 3981