Director, Life Insurance Operations

Job Description

My client is a leading Life Insurance business with strong global presence. Due to expansion in the Solution Delivery team, they are looking for a SME in Insurance Solutions and Operations.

Responsibilities:

• Execute the planned roadmap across markets in Asia
• Perform data analysis to identify top transactions trends
• Work with BAs, developers and product owners under Solution Delivery team
• Work with assigned markets to manage and align key stakeholders to the group standard servicing transaction designs and provide guidance on any local BUs needs
• Conduct Business refinement sessions with markets to capture the user requirements
• Detail and capture the user stories in JIRA
• Liaise with development team, design team and stakeholders in markets to ensure requirements and expectations are delivered

Experience:

• 10 years or more of experience in Life insurance operations with at least 5 years in policy servicing of financial and non-financial transactions
• Agile working experience in delivery of key projects and programs
• Ability to be multi-task, work to a tight schedule in a fast-paced environment
• Excellent problem-solving analytical skills
• Stakeholder management and influencing skills
• Familiar with project management tools ie. JIRA
• Proficient in written and spoken English