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IT Helpdesk Administrator

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Job Summary

  • Dublin
  • Contract
  • JN -012024-1954710
  • Jan 24, 2024
  • Competitive
Job Description

Our Public Sector client is looking for an experienced IT Helpdesk Administrator to support the day to day IT support function - contract

Job Purpose:

The Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.

Key Tasks:

⮚ Provide 1 st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and security

⮚ Problem solving of technical issues by diagnosing and researching solutions

⮚ Ensure help desk calls are resolved in an efficient and timely manner and where required escalate tickets to senior staff and follow through on issues until resolution

⮚ Maintain and support the Multi-Function Device (MFD) Network

⮚ Maintain and support of all Audio Visual and Video Conferencing units

⮚ Ensure hardware and software assets are tracked in accordance with company procedures

⮚ Improve operational efficiency on the service desk by proactively identity recurring issues and updating processes and procedure accordingly

⮚ Procurement of hardware, peripherals and software applications as required

⮚ Deployment and configuration of desktop hardware and applications

⮚ Contribute to the overall planning and delivery of IT services

⮚ Working at the IT Hub to provide drop-in services to colleagues

⮚ Demonstrate flexibility in undertaking additional tasks that can arise or may be assigned in this role.

⮚ Record and track assigned tasks on the IT helpdesk system

⮚ Effectively engage and share knowledge with end users on IT related issues

⮚ Set up rooms for both in-person and virtual meetings, training, workshops, & room hire.

⮚ Attend to IT related storage areas and secure IT recycling.

ADDITIONAL REQUIREMENTS:

● Ability to work on own initiative, tight deadlines and to prioritise and resolve problems efficiently is essential

● Microsoft Windows background is essential

● Good oral and written communications skills and ability to engage effectively with internal and external stakeholders

● Strong interpersonal skills and ability to positively contribute to the work of a busy IT team.

● Good working knowledge of Microsoft Office applications and interest in use of technology and IT-based systems

● Full Driving License desirable

TECHNOLOGIES:

● Client operating systems - Windows 10

● Microsoft Office 365

● Adobe Suite

● MS Teams

● Skype for Business VoIP solution

● Managed iPhones

● MDM Intune Solution

● FortiClient VPN Remote Access

● Lansweeper Asset Management

● Crestron/Polycom Video Conferencing

● Network Access Protection

Key Competencies Required:

● Client Focused Relationship Building

● Communications & Personal Effectiveness

● Sales & Marketing

● Knowledge - with a strong emphasis on IT skills

● Negotiating & Influencing

● Creativity & Innovation

● Project Management

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Tara O'Halloran
Tara O'Halloran