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IT Service Desk Engineer
- BBBH780566 Apr 22, 2021 Competitive
One of our client, a global fintech company is currently looking for an IT Service Desk Engineer who will after the IT functions here in Hong Kong.
- Providing customer focused 1st and 2nd line IT support
- Resolving customer issues within pre-defined service level agreements
- Liaising with the Service desk manager
- Working across a varied customer base providing remote support
- Liaising with third party suppliers and managing issues to resolution
- Strong understanding of general IT Support including using various methods of remote support
- Good technical and analytical skills
- Experience providing application support
- Experience with Microsoft server products, AD, Exchange, Remote Desktop Services, Office 365 etc.
- Good Understanding of networking technologies
- Solid experience in problem analysis and resolution of software problems
- Must be fluent in English and Chinese.
Consultant | Technology Recruitment