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IT Service Desk Engineer

Job Seekers Hong Kong SAR China IT Technology

Job Summary

  • Hong Kong
  • Permanent
  • BBBH780566
  • Apr 22, 2021
  • Competitive
Job Description

One of our client, a global fintech company is currently looking for an IT Service Desk Engineer who will after the IT functions here in Hong Kong.

Responsibilities:

  • Providing customer focused 1st and 2nd line IT support
  • Resolving customer issues within pre-defined service level agreements
  • Liaising with the Service desk manager
  • Working across a varied customer base providing remote support
  • Liaising with third party suppliers and managing issues to resolution

Required Skills:

  • Strong understanding of general IT Support including using various methods of remote support
  • Good technical and analytical skills
  • Experience providing application support
  • Experience with Microsoft server products, AD, Exchange, Remote Desktop Services, Office 365 etc.
  • Good Understanding of networking technologies
  • Solid experience in problem analysis and resolution of software problems
  • Must be fluent in English and Chinese.

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Consultant Details

Consultant Details

Grace Ramos
Grace Ramos
  • Consultant | Technology Recruitment
  • gramos@morganmckinley.com