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Strategic Workforce and Digital Evolution for a Leading European Bank

  • May 11, 2026
  • 2 mins read
  • Total Talent Solutions (TTS)
1200

annual hires

40%

reduction in senior-level time to hire

100%

compliance accuracy

The Challenge

The bank needed a strategic partner to scale its workforce while maintaining regulatory compliance and operational resilience.

  • Operational alignment: Fragmented systems and manual processes limited scalability.

  • Risk and compliance: Required a centralised, technology-enabled framework for contingent and permanent hiring.

  • Strategic modernisation: Legacy talent strategies needed to support continuous improvement.

Impact

  • 40% reduction in time-to-fill for senior hires and sub-six day contingent deployment.

  • 96% offer acceptance rate and 85% satisfaction from candidates and managers.

  • Female representation in senior hires increased from 35% to 42%.

  • 100% compliance accuracy in audit screening processes.

  • Stronger workforce agility, compliance, and digital readiness.

A leading European bank was managing a large workforce during a period of operational evolution and digital transformation.

Our Approach

Acting as a strategic advisor, we created a unified workforce model built on four pills:

  • Integrated workforce management: Centralised contingent and permanent hiring through a hybrid MSP and RPO model.
  • Operational scaling: Expanded certified customer service and quality assurance teams.
  • Digital architecture: Implemented a vendor management system and applicant tracking system to strengthen compliance.
  • Transformation advisory: Optimised talent strategy and removed operational bottlenecks.

What We Delivered

  • Enterprise talent engine: Managed c. 1,200 permanent hires annually alongside a large contingent workforce.
  • Scaled operations: Expanded certified advisors from 40 to 100+.
  • Tech-enabled governance: Migrated suppliers and contractors to a single compliant VMS platform.
  • Digital transition: Replaced manual processes with modern digital platforms.

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