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Hiring over 10,000 employees


Leading BPO service provider


Insufficient recruitment resources


More than 10,000 hires

What was the impact?
  • 7 out of 10 candidates who reach final interview are hired

  • 15,000 applications screened

  • 88% direct hires for non-advisor roles

  • SLA target achieved: 100%

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Our client is a leading provider of customer interfaces for regulated companies and faces significant fluctuations in their hiring demands. Morgan McKinley Talent Solutions provides the expertise in recruitment and operational agility that is needed through a longstanding RPO partnership.

The client

Leading BPO service provider specialising in bespoke operational management and business solutions for clients across a broad range of sectors. 

The challenge

A strategic decision was made to outsource talent acquisition, enabling its HR team to focus on learning and development and also supporting the general HR needs of the business.

The company needs to attract talent for a range of customer advisory and support roles across all departments at offices in Cork and Dublin. In addition, it needs to recruit employees into non-advisory support roles (such as project managers). The company is underpinned by advanced technology and therefore also needs to recruit professionals from a wide range of specialist disciplines, such as Applications Development.

The solution

For 19 years, the company has relied on Morgan McKinley Talent Solutions to provide a flexible and responsive Recruitment Process Outsourcing (RPO) service capable of supporting ever-changing hiring requirements. We have continued to deliver the best hires in a highly competitive market throughout the partnership and have developed a profound understanding of their business and corporate culture, as well as the nuances involved in supporting each of their numerous clients.

The solution is continuously evolving to stay up to date. For instance, we have recently introduced student recruitment campaigns tailored to meet their specific requirements. Contemporary advertising styles, using platforms such as LinkedIn, X and Facebook, have succeeded in attracting millennials, who account for a large proportion of their staff.

The benefits

Morgan McKinley Talent Solutions has also implemented a raft of process improvements, such as new assessment centres for team leaders. These have not only increased efficiency but also enhanced the perception of fairness within the organisation.

Account champions ensure a high level of service delivery to their hiring managers. The RPO solution offers remarkable flexibility, enabling them to scale the team up and down to cope with peaks and troughs of recruitment activity throughout the year. For example, Morgan McKinley Talent Solutions recently hired 678 candidates in an eight-week timeframe.

Altogether, more than 10,000 hires have been made throughout the partnership.

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