A global leader in travel management is seeking an Operations Manager to drive team performance, client satisfaction, and operational efficiency within the Japan market.
Roles/Responsibilities
- Lead and support operations teams, ensuring alignment with performance goals and fostering a motivated environment.
- Enhance productivity by evaluating processes, setting clear targets, and driving ongoing improvements.
- Maintain and build strong client relationships, delivering high-quality service and resolving escalated issues; participate in client meetings as needed.
- Work closely with regional partners to deploy new systems, promoting consistency and adoption across operations.
- Collaborate with the General Manager on team development initiatives, nurture a culture of growth, and oversee budget management for Japan operations.
Required skills
- 3+ years in a team leadership role with responsibility for five or more direct reports.
- Over 10 years of experience in travel operations, with familiarity in GDS and key industry tools.
- Strong organizational, communication, and stakeholder engagement abilities.
- Demonstrated experience in team mentorship and development, both in groups and individually.
- Proficiency in Japanese and English for professional communication, along with a solid grounding in operations and financial analysis.
Personal Attributes
- Proactive, adaptable, and enthusiastic about the travel industry, with a focus on ongoing improvement.
- In-depth understanding of corporate travel services and customer support, with a keen eye for detail and process efficiency.
About our client
A global leader in travel management, offering innovative solutions and personalized support to corporate clients worldwide.
