Join a leading global asset management firm as a Trade Floor Technical Support Engineer in Tokyo, providing high-touch IT support directly to traders and portfolio managers.
In this role, you will operate in a fast-paced, high-pressure trading environment, ensuring the stability of trading platforms, market data systems, and low-latency infrastructure. This is a unique opportunity to work at the core of financial operations where your technical expertise directly impacts business performance.
Key Responsibilities
- Act as the primary IT contact for traders and portfolio managers on the trading floor
- Provide L1/L2 support for trading platforms, ensuring real-time system stability
- Diagnose and resolve issues across desktops, trading hardware, and mobile devices
- Monitor and maintain server room infrastructure, network connectivity, and market data feeds
- Support financial data tools such as Bloomberg and Reuters/Refinitiv terminals
- Assist with office expansions, system upgrades, and disaster recovery testing
Required Skills and Qualifications
Experience:
- Strong experience supporting Windows 10/11 and Microsoft 365 environments
- Understanding of financial markets and trade floor operations
- Knowledge of network fundamentals (TCP/IP, VPN, low-latency environments)
- Experience supporting market data platforms and Excel-based financial tools
- Familiarity with desktop deployment and imaging tools
Soft Skills:
- Strong bilingual communication skills in Japanese and English
- Ability to remain calm and effective in high-pressure trading environments
- Professional communication with traders and investment teams
- Strong ownership mindset with a focus on minimising downtime
Language Requirements:
- English: Business level
- Japanese: Fluent
Preferred Skills & Qualifications
- Scripting skills using Python or PowerShell
- Basic knowledge of Linux or SQL
- Experience in hedge funds, asset management, or investment banking environments
- ITIL Foundation certification
About the Company
Our client is a leading global investment platform combining entrepreneurial agility with institutional-grade infrastructure. You will work at the heart of their Tokyo trading operations, supporting a high-performance environment where technology drives business success.
Why You'll Love Working Here
- Work directly on the trade floor with immediate business impact
- Gain exposure to low-latency trading systems and advanced financial technologies
- Join a high-performance, meritocratic environment
- Enhance both financial industry knowledge and bilingual technical skills
- Work in a modern office in Tokyo's key financial district
Don't Miss Out - Apply Now!
