Join a global technology leader as a Technical Project Manager, leading the rollout of a cutting-edge Generative AI and contact center transformation platform across 70 business units.
This role focuses on scaling an LLM-powered agentic AI stack that modernizes customer engagement across one of Japan's largest digital ecosystems. You will work at the intersection of AI, software engineering, and enterprise transformation, driving high-impact projects with global visibility.
Key Responsibilities
- Define project scope and build integrated roadmaps covering milestones, resources, and risk mitigation
- Facilitate alignment between engineering and business stakeholders on technical decisions and priorities
- Lead full SDLC delivery from requirements gathering through post-launch stabilization
- Coordinate across vendors, cross-functional teams, and executive stakeholders
- Ensure governance around code reviews, automated testing, QA, and release quality
- Manage security, compliance, and legal approval processes throughout delivery
Required Skills and Qualifications
Experience:
- Experience in technical project management or software delivery for complex systems
- Knowledge of Generative AI, LLMs, or conversational AI platforms
- Proven Agile delivery experience using Scrum or Kanban methodologies
- Hands-on experience with Jira and Confluence
Soft Skills:
- Strong stakeholder management and consensus-building ability
- Critical thinking with a product-focused mindset
- Ability to manage ambiguity and drive decision-making
- Strong communication and leadership skills
Language Requirements:
- English: Fluent
- Japanese: Intermediate/Business level
Preferred Skills & Qualifications
- Experience in contact center technologies, CPaaS, or omnichannel systems
- Technical background in software engineering or architecture
- Familiarity with AWS, Azure, or GCP environments
- PMP, PMI-ACP, or related project management certifications
About the Company
Our client is a global technology powerhouse driving innovation across e-commerce, fintech, AI, and logistics in Japan. The company is investing heavily in Generative AI transformation, creating large-scale platforms that support millions of users worldwide.
Why You'll Love Working Here
- Lead high-impact Generative AI transformation projects
- Work with cutting-edge LLM and conversational AI technologies
- International and collaborative engineering environment
- Hybrid work style with transportation support
- Employee food hall, casual workplace, and comprehensive insurance coverage
Don't Miss Out - Apply Now!
