Join a global HR and payroll technology leader as a Client Service Representative (Payroll), ensuring accurate monthly payroll processing, compliance, and exceptional client support. In this role, you will manage end-to-end payroll operations for multiple clients, coordinate closely with internal specialists, and maintain documentation accuracy to deliver seamless service. This position offers a great opportunity to deepen expertise in HR operations within a fast-growing digital environment.
Key Responsibilities
- Manage end-to-end monthly payroll calculations for 5-10 companies, ensuring 100% compliance with Japanese labor, tax, and social insurance regulations.
- Execute payroll processes accurately and on schedule, coordinating with internal HR, tax, and benefits specialists.
- Act as the primary client contact, handling inquiries, payroll adjustments, system updates, and issue resolution.
- Collect, verify, and update required client information to ensure smooth payroll execution.
- Maintain and update payroll manuals, SOPs, checklists, and client-specific documentation.
- Support continuous improvement initiatives to enhance payroll accuracy and service quality.
Required Skills and Qualifications
Experience:
- 1-2 years of experience in payroll, HR operations, accounting support, or related administrative work.
- Strong proficiency with Excel, Word, PowerPoint, and HR system inputs.
- Bachelor's degree or higher.
Soft Skills:
- Excellent communication skills with a hospitality-oriented client service mindset.
- High attention to detail and strong data-processing accuracy.
- Team-oriented attitude with the ability to collaborate effectively.
Language Requirements:
- Japanese: Native level
- English: Conversational to Business level
Preferred Skills & Qualifications
- Familiarity with payroll systems or HRIS platforms
- Understanding of tax, social insurance, or general labor compliance
About the Company
Our client is a global leader in HR and payroll solutions, providing cloud-based platforms that streamline workforce management for companies worldwide. Their technology supports payroll processing, benefits administration, compliance management, and digital HR transformation. Known for innovation, reliability, and global reach, the company offers a strong foundation for long-term career growth.
Why You'll Love Working Here
- Hybrid workstyle with flexibility and work-life balance
- Excellent internal career development and upskilling opportunities
- Work closely with global organizations and multinational clients
- Stable employment within a leading digital HR solutions company
Don't Miss Out - Apply Now!
