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Customer Success Manager

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Job Description

Unlock customer success and drive product adoption for a leading Legal Solutions company.


  • Serve as a trusted partner, developing and maintaining relationships with assigned accounts. At the same time, act as an expert on product usage best practices.
  • Drive product adoption and utilization, ensuring customers maximize value from the many different product offerings.
  • Create and manage personalized Customer Success Plans to meet immediate and future customer needs.
  • Define and oversee lifecycle processes, including onboarding, adoption, and feedback collection.
  • Monitor product utilization trends and provide recommendations for improvement.
  • Collaborate with Client Managers and Sales to drive renewals, up-sells, and retention.

Required skills

  • Strong customer relationship management and communication skills.
  • Proven ability to drive product adoption and deliver exceptional customer satisfaction.
  • Analytical mindset to identify customer needs and provide tailored solutions.

About our client

A leading provider of exciting legal solutions, including anti-bribery, anti-corruption, patents and Intellectual Property


Consultant Details

Consultant Details

Robin Nguyen
Robin Nguyen