Customer Success Manager

Job Description

Unlock customer success and drive product adoption for a leading Legal Solutions company.

Roles/Responsibilities

• Serve as a trusted partner, developing and maintaining relationships with assigned accounts. At the same time, act as an expert on product usage best practices.
• Drive product adoption and utilization, ensuring customers maximize value from the many different product offerings.
• Create and manage personalized Customer Success Plans to meet immediate and future customer needs.
• Define and oversee lifecycle processes, including onboarding, adoption, and feedback collection.
• Monitor product utilization trends and provide recommendations for improvement.
• Collaborate with Client Managers and Sales to drive renewals, up-sells, and retention.

Required skills

• Strong customer relationship management and communication skills.
• Proven ability to drive product adoption and deliver exceptional customer satisfaction.
• Analytical mindset to identify customer needs and provide tailored solutions.

About our client

A leading provider of exciting legal solutions, including anti-bribery, anti-corruption, patents and Intellectual Property