- JN -062023-1939494
- Aug 25, 2023
Unlock customer success and drive product adoption for a leading Legal Solutions company.
- Serve as a trusted partner, developing and maintaining relationships with assigned accounts. At the same time, act as an expert on product usage best practices.
- Drive product adoption and utilization, ensuring customers maximize value from the many different product offerings.
- Create and manage personalized Customer Success Plans to meet immediate and future customer needs.
- Define and oversee lifecycle processes, including onboarding, adoption, and feedback collection.
- Monitor product utilization trends and provide recommendations for improvement.
- Collaborate with Client Managers and Sales to drive renewals, up-sells, and retention.
- Strong customer relationship management and communication skills.
- Proven ability to drive product adoption and deliver exceptional customer satisfaction.
- Analytical mindset to identify customer needs and provide tailored solutions.
About our client
A leading provider of exciting legal solutions, including anti-bribery, anti-corruption, patents and Intellectual Property