Data Analyst - Customer Success Team
London, hybrid working - Initial 9 month contract - Daily rate inside IR35.
Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets.
What You'll Do:
- Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy.
- Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics to guide smarter, data-led decisions.
- Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations.
- Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success.
- Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing strategy and operational improvements.
What You'll Bring:
- Experience in Data Analytics or Data Science, ideally in Customer Success, Operations or Digital Team.
- Strong SQL skills and experience with dashboarding tools such as Tableau.
- Familiarity with Snowflake, Databricks, Spark, and ETL processes.
- Python or automation is a plus.
- Knowledge of A/B testing and statistics.
- Strong communication and storytelling skills to influence diverse audiences.
- Experience with call centre or digital support KPIs is an advantage.
- Ability to manage multiple projects in a fast-paced environment, with a proactive mindset.
