Production Support

What You'll Do:

• Master the end-to-end workflows, systems, and client integrations.
• Dive deep into logs, code, and databases to troubleshoot and resolve issues.
• Own incident response and act as the trusted escalation point for clients.
• Partner with core engineering to escalate and resolve complex problems.
• Rotate weekend on-call (1 in 3 weeks).
• Build and maintain a world-class knowledge base with dev teams.
• Document solutions and support guides.
• Coordinate with market data vendors and external partners.
• Keep stakeholders informed with clear, timely updates.

Must-Have Skills:

• Fluent in both technical and business language.
• Python scripting to automate routine tasks.
• Proven ownership of incidents and user requests.
• Process-driven: build and document support workflows.
• ITIL-aware with production support experience in dynamic environments.
• Strong SQL on enterprise RDBMS (Sybase/DB2 a plus).
• Comfortable with Linux/UNIX, Python, and Java.
• Analytical mindset with excellent debugging skills.
• Collaborative team player; global experience a plus.

Nice-to-Have:

• Exposure to observability and SRE principles.
• Familiarity with financial markets and data.
• Hands-on Java development.
• Experience supporting reference data systems or middleware.