A leading educational institution is looking for a Senior System Analyst. The SA will be an in-house IT expert responsible for ensuring the smooth operation of digital systems and solutions, supporting the organization, and driving continuous improvement along the digital transformation journey.
Responsibilities
- Ensure smooth operation of systems through issue resolution, documentation, and training
- Maintain system and data integrity by managing user access, changes, and errors
- Contribute to efficient processes by identifying and implementing system improvements
- Provide level-2 support, troubleshoot issues, and liaise with stakeholders
- Serve as technical lead on projects, reviewing vendors and collaborating on integrations
- Build partnerships and teamwork with internal and external stakeholders
- Support vendor management, project management, and continuous improvement initiatives
- Undertake other IT projects and assignments as directed
Requirements
- 5+ years of IT experience, with 3+ years implementing systems and integrations
- Bachelor's degree in IT, computer science, or a related field
- Prior experience with CRM tools, SaaS, and cloud technologies
- Experience leading technical teams and managing vendors
- Proficiency in programming languages like Java, PHP, HTML, CSS, JavaScript, etc.
- Relevant certifications in ServiceNow, CRM, or cloud technologies
- Strong negotiation, analytical, and problem-solving skills
- Excellent communication skills in Cantonese, Mandarin, and English
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