About the Role
The hiring company is seeking an Application Production Support to join global team in Hong Kong. You will provide follow-the-sun support, ensuring the stability, performance, and reliability of key financial applications across Asia hours.
Key Responsibilities
- Serve as the first-line point of contact for business and client inquiries. Own, track, and resolve incidents and service requests within established SLAs using platforms such as ServiceNow.
- Proactively monitor system health, investigate performance anomalies, and respond swiftly to availability alerts.
- Assist with Root Cause Analysis (RCA) investigations, document temporary workarounds, evaluate operational metrics, and drive issue remediation.
- Participate in design reviews, validate operational support readiness, and oversee controlled production releases.
- Perform thorough shift handovers across regions and coordinate with cross-functional engineering teams during critical incidents.
Requirements
- Bachelor's degree in Computer Science (or equivalent) with 3 years of experience in application support, production support, or IT operations within financial services.
- Solid understanding of ITIL methodologies. Exposure to enterprise infrastructure, basic scripting, SWIFT messaging, or secure file transfer protocols is advantageous.
- Strong troubleshooting skills with a methodical approach to diagnosing complex technical issues.
- Fluent English communication skills (written and spoken) and chinese
- Proven ability to work under pressure and collaborate effectively within a distributed global team.
Application
Our specialist consultant Wendy will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.
