Senior Claims Operations Manager

A senior leadership opportunity to take ownership of Damage Claims operations within a large, complex environment.

Reporting to the Head of Claims, this role has end-to-end accountability for operational performance, service delivery, and people leadership across Damage Claims. You will lead experienced management teams, drive performance against service, quality, customer and cost outcomes, and play a key role in shaping the future claims operating model through simplification, digital enablement, and continuous improvement.

Key Responsibilities

• Lead day-to-day claims operations across personal and commercial Damage portfolios
  
  
• Translate strategy into clear operational plans and measurable outcomes
  
  
• Drive performance across service levels, settlement timeliness, quality, customer experience, and cost
  
  
• Lead, develop, and retain high-performing management teams
  
  
• Oversee outsourced partners and vendor performance
  
  
• Champion simplified, customer-focused claims journeys
  
  
• Play a senior role in claims transformation and digital initiatives
  
  

About You

• Senior experience leading claims operations or claims teams at scale
  
  
• Strong claims handling and/or operational leadership background (Damage preferred)
  
  
• Proven track record delivering performance and leading change
  
  
• Experience managing service, quality, and financial KPIs
  
  
• Professional insurance or claims qualification (APA, CIP, ACII or equivalent)
  
  

This role offers genuine ownership, visibility, and the opportunity to shape claims delivery at scale.