IT Support

About the Role

We are working with a global organisation seeking a Datacenter Operations Engineer (Level 1) to support the day-to-day running of critical infrastructure in their Dublin datacenter.

This is an excellent entry-level opportunity for someone with a strong technical mindset who is eager to develop hands-on experience in a fast-paced, enterprise environment. You will work alongside experienced engineers and gain exposure to large-scale infrastructure operations.

Key Responsibilities

• Hardware Support: Assist with installation, maintenance, and replacement of servers, devices, and infrastructure components
• Deployment: Support hardware rollouts including unboxing, racking, cabling, and configuration
• Datacenter Maintenance: Perform routine checks and proactively identify risks related to power, cooling, and cabling
• Inventory Management: Track and manage assets, including tagging and onboarding new equipment
• Monitoring: Monitor system performance (temperature, power, connectivity) and escalate issues appropriately
• Troubleshooting: Assist in diagnosing and resolving hardware and basic system issues in collaboration with global teams
• Documentation: Maintain accurate records of work completed using ticketing and documentation tools
• Security & Compliance: Adhere to strict datacenter access, security, and operational protocols

Required Skills & Experience

Essential:

• 1-3 years' experience in IT support or a relevant technical qualification
• Basic knowledge of Linux and/or macOS, with some command-line familiarity
• Understanding of fundamental networking concepts (TCP/IP, VLANs, switching)
• Strong problem-solving skills and a proactive, hands-on approach
• Good communication skills and ability to work within a team environment
• High level of reliability and attention to detail (role is fully onsite)

Desirable (Not Essential)

• Exposure to mobile device management (Android/iOS)
• Familiarity with ticketing/documentation tools (e.g., Jira, Confluence)
• Basic scripting knowledge (e.g., Bash, Ansible)