The Live Onboarding & Activation Specialist owns the post-acquisition seller journey, ensuring sellers are operationally ready, enabled, and accountable to launch and sustain high-quality live commerce experiences. This role is critical to converting approved sellers into consistently active participants through disciplined execution, structured enablement, and strong operational ownership.
What you will accomplish:
Own seller onboarding from approval through launch readiness by validating account setup, policies, limits, tooling access, and overall seller preparedness.
Drive sellers through defined onboarding and activation milestones, ensuring timely completion of required steps and holding sellers accountable to launch and activation commitments.
Execute onboarding and activation workflows with precision using internal tools (including HIVE and master trackers), maintaining accurate documentation, notes, and status tracking throughout the lifecycle.
Deliver structured onboarding and education sessions that equip sellers with the knowledge, best practices, and confidence to successfully operate and grow.
Partner closely with Business Development, Category Management, and Operations teams to ensure seamless transitions, clear ownership, and consistent seller experience.
What you will bring (Competencies):
Proven ability to execute complex onboarding processes with consistency, accuracy, and speed in a high-volume environment.
Comfort operating within structured systems and workflows, including CRM and onboarding tools, with a focus on data integrity and process adherence.
High attention to detail across seller reviews, documentation, tooling updates, and readiness checks to prevent downstream issues.
Ability to drive sellers to action through clear expectations, milestone tracking, and disciplined follow-up.
Passion for teaching and enabling sellers, translating operational requirements into clear, actionable guidance that drives long-term success.
Anything else of relevance to specific team/area of the business
![]()