Ocean Freight Operations Specialist

Morgan McKinley is representing a key client in the appointment of a Sea Freight Operations Executive to join their established freight forwarding team.

Reporting to

Operations Manager

Job Purpose

To provide a professional, efficient and customer-focused sea freight operations service to both internal and external customers, ensuring shipments are managed effectively from booking through to final delivery and payment.

Key Responsibilities

• Process shipment bookings for forwarding operations.
• Monitor shipments from the initial customer booking through to final destination and customer payment.
• Provide a consistently high level of customer service to internal and external customers.
• Liaise with local and international vendors, agents and service providers to secure competitive rates and high-quality services.
• Coordinate with transport vendors regarding collections and deliveries.
• Process sales and purchase invoices, resolving any customer or creditor invoice queries as required.
• Respond to rate requests and prepare and issue accurate quotations.
• Maintain an awareness of customs clearance procedures, including SADs and associated requirements.
• Support the ongoing development and growth of the company's sea freight services.

Additional Responsibilities

• Provide holiday and absence cover within the operations team.
• Offer administrative support to other freight departments when required.
• Attend occasional customer visits and meetings.
• Assist with operational and business improvement projects.
• Undertake any other duties and responsibilities that may reasonably be assigned from time to time.

About the Opportunity

This is an excellent opportunity for an experienced freight forwarding professional to join a well-established organisation and play a key role in delivering an efficient, customer-focused sea freight operation. The successful candidate will work closely with customers, suppliers, agents and internal teams, contributing to both day-to-day operational performance and the continued development of the sea freight offering.