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Job Summary

  • Singapore
  • Permanent
  • JN -012024-1953528
  • Jan 08, 2024
  • Competitive
Job Description

Our Client oversees various aspects of the financial services sector in Singapore, while fostering innovation and growth in the industry.

Main Responsibilities

  • Provide first-level technical support for our products, including troubleshooting and issue resolution.
  • Monitor and maintain the operational status of the datacenter infrastructure.
  • Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.
  • Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.
  • Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.
  • Document and report incidents, activities, and maintenance tasks according to standard procedures.
  • Contribute to the continuous improvement of support processes and datacenter operations.

Requirements

  • Singaporeans Only
  • Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.
  • Strong understanding of IT infrastructure, including servers, networking, and storage systems.
  • Ability to work effectively in a 24x5 shift environment - 8-hour shift for 5 days, which may include weekends and public holidays.
  • Excellent problem-solving and communication skills.
  • Familiarity with ticketing systems and ITIL best practices is a plus.
  • Relevant certifications in IT support and datacenter operations are advantageous.

 

Note

  • 24 Months contract
  • Open across Associate to Senior Consultant positions

 

To discuss this opportunity further, please apply now or get in touch with Maralene Joshua at

We regret to inform that only shortlisted candidates will be contacted.

 

Maralene Joshua

Implementation Specialist

Morgan McKinley Singapore, Talent Solutions

EA License No: 11C5502

Personnel Registration No: R2093737

 

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