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Customer Service Associate

Job Seekers Ireland Multilingual Technology

Job Summary

  • Dublin
  • Contract
  • BBBH778474
  • Mar 29, 2021
  • Competitive
Job Description

Our client a leading Tech company in Dublin are hiring for a Customer Service Associate with English, Chinese, Arabic or Russian.to join their team.

We are currently looking for innovative and organized individuals with the ability to work through large volumes of core customer support activities, supporting the needs of publishers around the world through our application review and email systems, by interacting on a cross-functional work environment.

Core Tasks:

  • Conduct application reviews.
  • Support our publisher base through our email customer service.
  • Contribute to automation efforts and offer possible solutions.
  • Perform other role-related tasks; * Lead reviews activities in order to launch proactive initiatives.
  • Analyze and improve customer journey/flow.

Requirements:

  • Written and oral fluency in English and preferably a second language (English, Chinese, Arabic or Russian.)
  • Able to work through large volumes of emails and application reviews from our customers within specified time frames.
  • Creative problem-solving and analytical skills.
  • Team player.
  • Internet-savvy individual familiar with social media and web-trends.
  • Self-directed, motivated and driven performer.
  • BA/BS degree or equivalent.
  • Excellent communication and interpersonal skills.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

elaine-dorgan
Elaine Dorgan
  • Manager | Sales & Marketing Recruitment
  • 021 2300 300
  • edorgan@morganmckinley.com