A global financial institution is seeking an experienced Service Delivery Project Manager to lead IT operations and application support in Tokyo. This leadership role is responsible for ensuring operational reliability, incident response, and compliance with ITIL frameworks. You will manage a bilingual team supporting critical enterprise systems, coordinate with global teams, and drive service continuity planning and technical issue resolution.
Key Responsibilities
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Manage and lead the L2 application support team to resolve technical and functional incidents efficiently
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Oversee daily IT operations including system monitoring, patching, and proactive issue prevention
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Collaborate with global teams and vendors to escalate and resolve complex infrastructure and application challenges
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Drive disaster recovery and business continuity planning at local and regional levels
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Ensure service quality through compliance with ITIL practices, including incident reviews and performance reporting
Required Skills and Qualifications
Experience:
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Proven experience in IT operations, service delivery, or enterprise application support
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Strong technical expertise in Windows/Linux systems, middleware, scripting, and monitoring tools
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Deep understanding of ITIL standards and best practices
Soft Skills:
Language Requirements
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Japanese: Native level
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English: Fluent
Preferred Skills & Qualifications
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Experience in financial services, insurance, or other regulated industries
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ITIL certification and/or disaster recovery planning experience is a plus
About the Company
Morgan McKinley is partnered with a global financial institution known for its strong IT infrastructure and operational excellence. With a significant presence in Japan and the broader Asia-Pacific region, the company promotes a bilingual, collaborative culture that values innovation, system stability, and continuous improvement in IT services.
Why You'll Love Working Here
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Flexible work hours in a hybrid environment
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Bilingual and international team culture
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Opportunities for leadership and career progression
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Stability and support from a globally recognized financial organization
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Focus on innovation, compliance, and modern IT operations
Don't Miss Out - Apply Now!
