A global financial institution is seeking an experienced Service Delivery Project Manager to lead IT operations and application support in Tokyo. This leadership role is responsible for ensuring operational reliability, incident response, and compliance with ITIL frameworks. You will manage a bilingual team supporting critical enterprise systems, coordinate with global teams, and drive service continuity planning and technical issue resolution.
Manage and lead the L2 application support team to resolve technical and functional incidents efficiently
Oversee daily IT operations including system monitoring, patching, and proactive issue prevention
Collaborate with global teams and vendors to escalate and resolve complex infrastructure and application challenges
Drive disaster recovery and business continuity planning at local and regional levels
Ensure service quality through compliance with ITIL practices, including incident reviews and performance reporting
Experience:
Proven experience in IT operations, service delivery, or enterprise application support
Strong technical expertise in Windows/Linux systems, middleware, scripting, and monitoring tools
Deep understanding of ITIL standards and best practices
Soft Skills:
Leadership ability with experience managing internal teams and vendors
Excellent communication and coordination skills to work across functions
Japanese: Native level
English: Fluent
Experience in financial services, insurance, or other regulated industries
ITIL certification and/or disaster recovery planning experience is a plus
Morgan McKinley is partnered with a global financial institution known for its strong IT infrastructure and operational excellence. With a significant presence in Japan and the broader Asia-Pacific region, the company promotes a bilingual, collaborative culture that values innovation, system stability, and continuous improvement in IT services.
Flexible work hours in a hybrid environment
Bilingual and international team culture
Opportunities for leadership and career progression
Stability and support from a globally recognized financial organization
Focus on innovation, compliance, and modern IT operations
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