Join a global fintech company as a Senior Application Support Engineer, supporting cloud-native payment platforms and digital wallet solutions for enterprise clients.
This role acts as a technical bridge between engineering teams and clients, ensuring smooth implementation and ongoing operation of mission-critical payment systems. You will work on cutting-edge technologies in a fast-growing, international environment.
Key Responsibilities
- Support application implementation and ongoing system operations in collaboration with internal teams and clients.
- Translate solution designs into practical system configurations during implementation.
- Provide post-go-live support including incident management and system updates.
- Investigate, prioritize, and resolve technical issues in critical systems.
- Communicate with stakeholders on issue progress and resolution timelines.
- Execute SQL/NoSQL queries and API testing for troubleshooting and validation.
- Collaborate with cross-functional teams to ensure successful delivery of solutions.
- Support deployment activities and take ownership of assigned deliverables.
- Drive process improvement, automation, and service quality enhancements.
- Provide guidance and training as a subject matter expert.
Required Skills and Qualifications
Experience:
- 5+ years of experience supporting Java-based applications in production environments.
- 5+ years of experience in financial services or related industries.
- 3+ years of experience in a client-facing technical role.
- Experience with SQL/NoSQL databases and query writing.
- Experience with REST API testing (e.g., Postman).
- Experience with incident management and issue resolution processes.
- Experience working in cross-functional technical environments.
Soft Skills:
- Strong problem-solving and analytical thinking ability.
- Excellent communication skills with technical and non-technical stakeholders.
- Strong organizational and time management skills.
- Ability to work independently with ownership and accountability.
- Strong customer-focused mindset and relationship-building skills.
Language Requirements:
- Japanese: Fluent level
- English: Business level
Preferred Skills & Qualifications
- Experience with payment systems or card processing platforms
- Knowledge of PCI DSS or industry compliance standards
- Experience with enterprise-scale or mission-critical systems
- Experience supporting high-availability platforms
About the Company
Our client is a global fintech leader, providing cloud-native payment processing and digital wallet infrastructure to financial institutions and enterprise clients worldwide. The company delivers scalable, API-driven solutions across multiple regions.
Why You'll Love Working Here
- Work on cutting-edge payment and fintech technologies
- Gain experience with cloud-native and API-driven platforms
- Collaborate with international teams in a global environment
- Develop both technical and client-facing expertise
- Strong career growth opportunities in a rapidly expanding company
- Innovative and collaborative culture focused on continuous improvement
Don't Miss Out - Apply Now!
