Join a top-tier global financial services company as part of a key Diversity, Equity, and Inclusion (DE&I) hiring initiative. In this administrative and customer support role, you will work in a bilingual operations team supporting both domestic and international processes. This is an ideal opportunity for a highly accurate, organized individual with strong communication skills and a commitment to inclusion.
Key Responsibilities
- Provide frontline support including telephone-based assistance
- Support invoice processing, refunds, and receipt issuance for both domestic and international clients
- Review invoice data to ensure accuracy and investigate discrepancies
- Manage internal systems including reservations and customer records
- Perform other administrative duties supporting the operations team
Required Skills and Qualifications
Experience:
- 3-5 years in administrative, customer service, or operational support roles
- Familiarity with invoice processing or payment operations
Technical Skills:
- Ability to use internal systems such as customer/reservation platforms
- Proficiency in Microsoft Office and document creation tools
Soft Skills:
- Fast and accurate typing skills
- Strong multitasking and organizational ability
- High attention to detail with a sense of urgency
Language Requirements
- Japanese: Native
- English: Intermediate to Business level (reading/writing preferred)
Preferred Skills & Qualifications
- Experience in a multinational or bilingual team environment
- Understanding of DE&I practices or customer service within financial services
About the Company
This role is with a leading American payment services company, globally recognized for its commitment to diversity, inclusion, and employee empowerment. With a highly collaborative culture and strong local presence in Japan, the firm offers opportunities to thrive in an international and progressive workplace.
Why You'll Love Working Here
- Be part of a diversity-focused team at a major global firm
- Collaborative, inclusive environment with real impact
- Opportunity to use both Japanese and English in daily work
- Stable, long-term contract role with full benefits
- Convenient Tokyo location with minimal overtime
Don't Miss Out - Apply Now!
