Join a global fintech payments company as a Customer Support specialist, delivering exceptional service and improving the payment experience for both B2C and B2B clients. In this dynamic position, you will handle customer inquiries across multiple channels, ensure smooth payment operations, and contribute to projects that enhance customer satisfaction in a fast-growing fintech environment.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email with professionalism and efficiency
- Assist with booking completions and proactively resolve payment-related issues
- Collect and escalate user feedback to improve processes and services
- Support daily operations to ensure a seamless payment experience for users
- Contribute to new projects and initiatives aimed at enhancing customer satisfaction
Required Skills and Qualifications
Experience & Education:
- Relevant experience in a customer-oriented environment
- Bachelor's degree or equivalent
Core Competencies:
- Strong problem-solving skills and a customer-focused mindset
- Ability to multitask in a fast-paced environment
- Positive, empathetic, and detail-oriented approach to customer service
Language Requirements
- Japanese: Fluent
- English: Intermediate to Business level
Preferred Skills & Qualifications
- Experience using CRM tools is a plus
Why You'll Love Working Here
- Be part of a global, multicultural team collaborating across regions
- Gain valuable payments and customer support experience, building transferable skills for your career
- Enjoy a collaborative and supportive environment where initiative is encouraged
- Opportunities for professional development and recognition, where your work makes a visible impact
- A company culture that values wellbeing, flexibility, and inclusivity, with minimal overtime and a casual dress code
About the Company
Our client is a global fintech payments company providing seamless cross-border payment solutions across a variety of industries. By combining cutting-edge technology and a customer-centric approach, the company helps businesses and individuals make secure, efficient transactions worldwide.
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