Join a globally respected financial technology leader as a Client Success Specialist, supporting corporate clients through a data-driven platform. In this role, you'll be the key liaison for client inquiries, onboarding, and training, ensuring an exceptional experience and long-term satisfaction. You'll also contribute to service improvement and operational excellence in a high-impact environment.
Key Responsibilities
- Serve as the primary contact for client support and account-related inquiries
- Deliver product training and system demonstrations to maximize engagement
- Troubleshoot platform issues and coordinate internal resolution efforts
- Support client onboarding, including account setup and documentation
- Manage support ticket workflows and maintain timely stakeholder updates
- Prepare reports, perform data quality checks, and respond to custom data requests
- Contribute to internal process improvements and operational efficiency
Required Skills and Qualifications
Experience:
- At least 2 years in customer success, account management, or client service within FinTech, finance, or related industries
- Highly organized with strong attention to detail and multitasking ability
Technical Skills:
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Quick to learn and adapt to new software tools and platforms
Soft Skills:
- Strong communication, interpersonal, and problem-solving abilities
- Self-motivated and able to thrive both independently and in collaborative teams
Language Requirements
- Japanese: Native level
- English: Intermediate to business level
Preferred Skills & Qualifications
- Experience supporting B2B clients or working in a client-facing role within a global team
- Comfort working in a tech-driven, fast-paced environment with service KPIs
About the Company
Our client is a trusted global provider of financial technology and analytics, known for helping corporate clients manage operations through cutting-edge platforms. With a strong reputation for service excellence and innovation, the company empowers professionals to make data-driven decisions and scale confidently in complex markets.
Why You'll Love Working Here
- Work with a relaxed and collaborative culture
- Access rewarding career paths in a global environment
- Hybrid remote flexibility for better work-life balance
- Opportunity to engage with high-profile international clients
- Make an impact in a dynamic, growth-oriented FinTech organization
Don't Miss Out - Apply Now!
