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Service Desk Team Lead

Job Seekers Japan IT Fintech

Job Description

Europe's biggest fintech company is seeking a talented Service Desk Team Lead to join its workforce with an immediate start in Tokyo.

Roles/Responsibilities

  • You will influence, lead and guide the team as they resolve escalated problems or disruptive situations in line with SLAs.
  • Delivering high quality reports on live metrics on all key performance indicators to the Service Desk team.
  • Acting as escalation point for production related issues that may occur outside of normal working hours.

Required skills

  • More than 5 years of experience managing a mid-size and global service desk team in SaaS/technology based organizations.
  • Thorough knowledge of ITIL/service management processes.
  • High level of technical skills including G Suite, Chrome, MacOs, Windows, In-tune and AWS.

Preferred skills

  • Has the rights to work in Japan
  • Bilingual - Japanese and English

Personal Attributes

  • Good communication skills
  • Being able to work in team-working environment

About our client
One of the top fintech companies in the industry as well as it being the fastest-growing company in APAC region.

Morgan McKinley Asia Pac is acting as an Employment Business in relation to this vacancy.

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Consultant Details

Consultant Details

Taichi Sakai
Taichi Sakai
  • Associate Consultant | IT Recruitment - Contract
  • +813 4563 8558
  • tsakai@morganmckinley.com