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Customer Support Executive

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Job Description

Join a dynamic team as a Customer Support Executive for financial solutions

Roles/Responsibilities

  • Deliver exceptional customer service by providing first-level support for application usability and customization, as well as content search, explanation and integrity for Trading and Wealth Management customers.
  • Adhere to case query handling procedures and effectively service cases, responding to complaints, escalations and outages as necessary.
  • Maintain strong relationships with customers and meet all access targets across phone, electronic and live chat channels.
  • Identify and refer problems affecting customers and influence timely resolution, escalating as necessary and building relationships with other teams.
  • Continuously improve service by recognizing and escalating recurring problems, areas and processes for improvement.

Required skills

  • 1-3 years of experience in a customer service, application support role or other client facing role.
  • Strong analytical skills and problem-solving abilities.
  • Excellent service skills, including active listening and understanding customer needs.
  • A degree in Business, Economics or Finance as well as finance knowledge is a plus.

About our client

A leading provider of financial market data and services, offering a wide range of products and services to customers in Japan. As a Customer Support Executive, you will be the entry point for customers seeking support and will play a crucial role in delivering a world-class service experience. You will have the opportunity to develop a deep understanding of financial markets and the company's products, as well as build relationships with other teams to ensure timely and accurate resolutions for customers.

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Consultant Details

Consultant Details

Robin Nguyen
Robin Nguyen