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Customer Support Executive

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Job Description

Join a dynamic team as a Customer Support Executive for financial solutions


  • Deliver exceptional customer service by providing first-level support for application usability and customization, as well as content search, explanation and integrity for Trading and Wealth Management customers.
  • Adhere to case query handling procedures and effectively service cases, responding to complaints, escalations and outages as necessary.
  • Maintain strong relationships with customers and meet all access targets across phone, electronic and live chat channels.
  • Identify and refer problems affecting customers and influence timely resolution, escalating as necessary and building relationships with other teams.
  • Continuously improve service by recognizing and escalating recurring problems, areas and processes for improvement.

Required skills

  • 1-3 years of experience in a customer service, application support role or other client facing role.
  • Strong analytical skills and problem-solving abilities.
  • Excellent service skills, including active listening and understanding customer needs.
  • A degree in Business, Economics or Finance as well as finance knowledge is a plus.

About our client

A leading provider of financial market data and services, offering a wide range of products and services to customers in Japan. As a Customer Support Executive, you will be the entry point for customers seeking support and will play a crucial role in delivering a world-class service experience. You will have the opportunity to develop a deep understanding of financial markets and the company's products, as well as build relationships with other teams to ensure timely and accurate resolutions for customers.


Consultant Details

Consultant Details

Robin Nguyen
Robin Nguyen