Client Services Manager

Job Description

Work in a standalone role as a client services specialist reporting into the Head of Operations, developing relationships with key clients.

Roles/Responsibilities

• Relationship Management: Provide operational relationship management to our financial market client base, understanding their needs, challenges, and identifying opportunities.
• Client Profiling: Collaborate with Global Banking to build comprehensive client profiles, including business workflows, future growth areas, initiatives, platforms used, and products traded with us.
• Sales Support: Partner with Global Banking and Sales teams to pitch new products, cross-sell opportunities, and support FM clients effectively.
• Industry Representation: Actively represent our organization at Industry Groups and Forums, bringing tangible outputs to internal stakeholders.
• Strategy Alignment: Fully comprehend the Financial Markets Sales and Operations strategies, articulating them to internal and external stakeholders.
• Business Solutions: Work closely with key internal stakeholders to identify and solve client issues, aiming for 'best in class' service.
• Process Improvement: Conduct service reviews, follow-ups for enhancements, and manage client escalations to ensure timely resolution.
• Stakeholder Engagement: Build strong relationships with internal stakeholders, earning trust in our capability to manage client relationships.

Required skills

• This role is ideal for an operational specialist with strong client services skills, who wants to work in a specialized role, enabling all of the front office and operational teams.
• Experience: 7+ years in Operations Client Relationship Management, Client Services, or Global Markets.
• Technical Skills: Strong communication, customer relationship management, product knowledge, and problem-solving skills.

Personal Attributes

• Strong communication skills in English and Japanese.

About our client
A global financial institution offering a suite of leading financial products to clients in Japan and Asia.