Job Summary
- Tokyo
- Permanent
- JN -072023-1943626
- Jul 25, 2023
- ¥14M to ¥17M
-
English: Intermediate/Business
Japanese: Fluent
Job Description
Work in a standalone role as a client services specialist reporting into the Head of Operations, developing relationships with key clients.
Roles/Responsibilities
- Relationship Management: Provide operational relationship management to our financial market client base, understanding their needs, challenges, and identifying opportunities.
- Client Profiling: Collaborate with Global Banking to build comprehensive client profiles, including business workflows, future growth areas, initiatives, platforms used, and products traded with us.
- Sales Support: Partner with Global Banking and Sales teams to pitch new products, cross-sell opportunities, and support FM clients effectively.
- Industry Representation: Actively represent our organization at Industry Groups and Forums, bringing tangible outputs to internal stakeholders.
- Strategy Alignment: Fully comprehend the Financial Markets Sales and Operations strategies, articulating them to internal and external stakeholders.
- Business Solutions: Work closely with key internal stakeholders to identify and solve client issues, aiming for 'best in class' service.
- Process Improvement: Conduct service reviews, follow-ups for enhancements, and manage client escalations to ensure timely resolution.
- Stakeholder Engagement: Build strong relationships with internal stakeholders, earning trust in our capability to manage client relationships.
Required skills
- This role is ideal for an operational specialist with strong client services skills, who wants to work in a specialized role, enabling all of the front office and operational teams.
- Experience: 7+ years in Operations Client Relationship Management, Client Services, or Global Markets.
- Technical Skills: Strong communication, customer relationship management, product knowledge, and problem-solving skills.
Personal Attributes
- Strong communication skills in English and Japanese.
About our client
A global financial institution offering a suite of leading financial products to clients in Japan and Asia.
Consultant Details
Consultant Details

Steven Howden
- Director | Financial Services Recruitment