Implementation Specialist Tokyo - Hospitality Tech Projects

A global fintech and traveltech leader is seeking an Implementation Specialist to support hotel partners across Japan. You will manage end-to-end integration projects for hospitality payments and systems, ensuring smooth onboarding and long-term client success. This role offers the opportunity to work closely with international teams while building expertise in both technology and hospitality.

Key Responsibilities

• Manage end-to-end implementation of hospitality payment and system integration projects
• Act as the primary contact for local hotel clients during onboarding and post-sale setup
• Coordinate with global stakeholders in sales, product, and technology to ensure successful go-lives
• Translate product and technical updates for Japanese clients, providing on-site support when required
• Track project timelines, resolve technical escalations, and contribute to process improvements

Required Skills and Qualifications

Experience:

• 2-5+ years in hospitality tech, traveltech, or payments, ideally supporting hotels

Technical Expertise:

• Experience managing software rollouts or implementation projects with external clients

Education:

• Bachelor's degree in a relevant field

Soft Skills:

• Ability to multitask, manage priorities, coordinate effectively, and work across global time zones

Language Requirements

• Japanese: Fluent/native with excellent verbal and written communication
• English: Business-level (TOEIC 800+ or equivalent preferred)

Preferred Skills & Qualifications

• Strong coordination, follow-through, and independence in managing client projects
• Familiarity with large-scale hospitality platforms and enterprise systems

About the Company

Our client is a leading international technology company in hospitality and payments, trusted by hotels and retailers worldwide. With decades of innovation and a strong global presence, they provide seamless integration and service solutions, helping clients enhance efficiency and improve guest experiences.

Why You'll Love Working Here

• Competitive salary with international exposure
• Opportunity to own the Japan implementation scope with autonomy
• Collaborate with an international, cross-functional team culture
• Hybrid structure with travel support and global collaboration
• Clear path to deepen expertise in technology and hospitality in a high-visibility role

Don't Miss Out - Apply Now!