Join one of Japan's most popular loyalty and coupon platforms as a Customer Success Manager supporting enterprise clients using the company's digital commerce ecosystem. In this role, you will manage client onboarding, technical inquiries, and ongoing support operations, ensuring a smooth customer experience while collaborating closely with product and development teams.
You will serve as a key bridge between clients and internal engineering teams, helping clients successfully adopt the platform while contributing to continuous service improvement and new business opportunities.
Key Responsibilities
- Understand client requirements and lead smooth onboarding processes for the coupon and loyalty platform.
- Provide technical support and inquiry handling while meeting defined service level objectives (SLOs).
- Act as the communication bridge between clients and internal product or development teams during incident or issue resolution.
- Improve and standardize client support processes and documentation to enhance operational efficiency.
- Collect and share client feedback to support product improvement and platform development.
- Strengthen product understanding and identify opportunities for service enhancements and cross-selling initiatives.
Required Skills and Qualifications
Experience:
- 2+ years of experience in product management or project management within the technology industry.
- Experience handling client onboarding, technical inquiries, system configuration, and troubleshooting within customer support or customer success environments.
Soft Skills:
- Strong customer-focused and product-oriented mindset.
- Ability to manage communication effectively between technical teams and business stakeholders.
- Strong problem-solving ability with attention to improving service quality.
Language Requirements:
- Japanese: Fluent
- English: Business or Intermediate level
Preferred Skills & Qualifications
- Experience working in E-commerce platforms or digital services.
- Experience collaborating with engineering teams on technical product support.
- Experience improving operational workflows or client success processes.
About the Company
Our client is a leading Japanese E-commerce company operating one of the country's most widely used loyalty and coupon platforms.
The organization provides digital marketing and commerce solutions that connect businesses with millions of consumers across Japan.
Why You'll Love Working Here
- Work in a bilingual environment collaborating with product, engineering, and client teams.
- Gain valuable experience managing client onboarding and stakeholder communication.
- Develop project management and customer success expertise in a fast-growing E-commerce ecosystem.
- Opportunity to strengthen your career within Japan's technology and digital platform industry.
Don't Miss Out - Apply Now!
