This role ensures quality management, customer collaboration, and supports new vehicle programs, driving product excellence and customer satisfaction.
Roles/Responsibilities
- Maintain constant communication with customer site quality staff and attend regular quality briefings to align expectations.
- Eliminate line failures, ensuring smooth collaboration between the site and the customer, and perform QR PDCA analysis.
- Respond promptly to customer complaints, escalate issues when necessary, and manage sorting tasks to protect customer interests.
- Support new vehicle program development by identifying relevant company products and coordinating project milestones with customers.
- Assist in new car and modification vehicle production launches by addressing potential issues and supporting production line adjustments.
- Facilitate proper product usage at customer sites by conveying correct usage conditions and monitoring product performance.
- Participate in quality measurement activities and ensure customer quality data is properly handled across company's sites.
Required skills
- Business-level English proficiency.
- Over 5 years of experience in the automotive industry (preferably with Tier 1 or Tier 2 automotive parts manufacturers).
- Over 5 years of experience in the quality department.
Preferred skills
- Japanese: N3 level or above.
Personal Attributes
- A proactive individual with logical thinking and good teamwork skills.
About our client
It is a subsidiary of a global automotive parts supplier headquartered in Europe. The company provides innovative solutions for automotive manufacturers, specializing in technologies such as powertrain systems, thermal management systems, visibility systems, and advanced driver assistance systems (ADAS). It plays a key role in supporting Japanese automakers, offering cutting-edge technologies aimed at improving vehicle safety, energy efficiency, and driving comfort. Additionally, the company is focused on sustainability and innovation in the automotive industry.
