Join a globally recognised luxury fashion group as a Business Solutions Manager, supporting the enterprise applications and retail technology systems that underpin its business operations in Japan.
Based in Tokyo, this permanent opportunity focuses on maintaining and improving business-critical applications across Retail, Point of Sale (POS), Inventory Management, ERP, Merchandising, eCommerce, Finance and corporate functions.
You will provide both functional and technical application support, coordinating incident resolution, system enhancements and operational improvements to ensure applications remain reliable, accurate and available for daily store and head-office activities.
The position combines hands-on Level 2 and Level 3 application support, retail systems management, system integration, business analysis, vendor coordination and project delivery. You will work closely with business users in Japan and international IT teams to translate operational needs into effective technology solutions.
A significant part of the role involves supporting POS and retail operations, including sales transactions, pricing, promotions, returns, inventory visibility and stock management. You will also help maintain integrations between enterprise platforms such as POS, ERP, Warehouse Management Systems (WMS), eCommerce and CRM.
In addition to day-to-day support, you will participate in application implementations, system upgrades, testing, release management and continuous improvement initiatives, contributing to the stability and efficiency of the company's retail technology environment.
This position is well suited to an experienced Retail IT Application Manager, Business Applications Specialist, ERP/POS Support Lead or IT Assistant Manager - Business Solutions looking to develop their career within an international luxury fashion organisation.
Key Responsibilities
- Support and maintain business-critical enterprise applications across Retail, POS, Inventory Management, Merchandising, Finance, eCommerce and corporate operations.
- Provide Level 2 and Level 3 functional and technical application support, escalating complex issues to Global IT teams or external vendors when required.
- Manage application incidents, service requests and problem investigations to minimise business disruption and maintain operational continuity.
- Support retail and POS systems covering sales transactions, pricing, promotions, returns, inventory visibility and daily store operations.
- Monitor and troubleshoot system integrations between POS, ERP, WMS, eCommerce, CRM and other enterprise applications.
- Coordinate system integration testing (SIT), user acceptance testing (UAT), defect tracking, release planning, deployment and post-implementation validation.
- Collaborate with business users, store teams and Global IT stakeholders to understand requirements and identify practical application improvements.
- Manage relationships with application vendors, implementation partners and managed service providers, ensuring effective issue resolution and delivery of agreed project outcomes.
- Support application security, user access reviews, IT audit evidence collection, data protection and change management controls.
- Identify opportunities to improve application reliability, operational efficiency, data integrity and support processes across Japan's retail and corporate operations.
Required Skills and Qualifications
Experience:
- 5+ years of experience supporting retail business applications, including at least 3 years within a multinational company.
- Strong understanding of retail business processes, including sales, inventory management, pricing, promotions, replenishment and stock management.
- Hands-on experience with enterprise retail platforms such as Aptos, JDA/Blue Yonder or comparable retail technology solutions.
- Proven experience supporting integrations between POS, ERP, Warehouse Management Systems and eCommerce platforms.
- Practical experience providing functional and technical application support, including incident investigation and troubleshooting.
- Experience working with business users, retail store teams, Global IT functions and external technology providers.
- Understanding of enterprise application operations, system stability and business continuity requirements in retail environments.
- Ability to support multiple interconnected business applications within a fast-paced retail organisation.
Soft Skills:
- Strong analytical thinking, troubleshooting and problem-solving skills for resolving complex application and integration issues.
- Ability to manage multiple priorities and competing business requirements in a fast-moving retail environment.
- Excellent communication and stakeholder management skills, particularly when coordinating between business and technology teams.
- Collaborative approach to working with store operations, corporate functions, Global IT teams, vendors and service providers.
- Strong sense of ownership and accountability for application stability, issue resolution and service quality.
- Proactive mindset towards continuous improvement, operational efficiency and reliable technology delivery.
Language Requirements:
- Japanese: Fluent level, essential for communication with local business users, retail store teams and stakeholders in Japan.
- English: Intermediate to business level, required for collaboration with Global IT teams and international technology partners.
Preferred Skills & Qualifications
- Experience participating in system implementations, application enhancements, upgrades and business transformation projects.
- Understanding of application security, user access controls, data protection requirements and IT audit processes.
- Experience working in a global retail, luxury fashion or premium consumer brand environment.
- Familiarity with coordinating technology initiatives across geographically distributed business and IT teams.
- Demonstrated ability to improve operational efficiency, data integrity, application reliability and IT support processes.
- Experience coordinating SIT, UAT, release management, vendor deliverables and post-deployment support.
About the Company
Our client is a global luxury fashion group with a portfolio of internationally recognised premium fashion brands.
The organisation is known for its distinctive brand heritage, innovative design, craftsmanship and commitment to exceptional customer experiences across the luxury fashion industry.
Its Japan business relies on a broad range of retail and enterprise technology systems to support store operations, merchandising, inventory management, financial processes and customer-facing digital services.
The company is seeking an IT Assistant Manager - Business Solutions to help maintain and improve these business-critical applications, ensuring reliable technology support for its retail and corporate teams.
The role offers close collaboration with local business stakeholders, retail store teams, Global IT colleagues and external technology partners, providing valuable exposure to an internationally connected IT operating environment.
By working at the intersection of business operations, enterprise applications and technology, you will contribute to system stability, process improvements and the effective delivery of technology solutions across the company's Japan operations.
Why You'll Love Working Here
- Join a globally recognised luxury fashion group with a portfolio of premium international brands.
- Support business-critical retail and corporate applications that enable daily operations across Japan.
- Build expertise in Retail IT, POS, ERP, inventory management and enterprise application support.
- Work closely with international IT teams and business stakeholders in a global organisation.
- Gain exposure to complex system integrations across POS, ERP, WMS, eCommerce and CRM platforms.
- Contribute to system implementations, upgrades, testing and continuous improvement initiatives.
- Develop your experience in vendor management, application security, IT operations and project delivery.
- Enjoy access to staff discounts associated with the company's luxury fashion business.
- Benefit from generous leave provisions and employee assistance programmes.
- Explore career mobility and professional development opportunities within an international luxury retail environment.
Don't Miss Out - Apply Now!
