Join a dynamic team at a European Asset Management Firm as a key application support analyst, driving innovation across diverse global platforms.
Roles/Responsibilities
- Provide Level 1 and Level 2 support for users on the Global IT Platform, addressing common technical issues directly.
- Escalate unresolved issues to Level 3 support as necessary, ensuring timely resolution.
- Offer up to Level 3 support for local development scripts in VBA and Python, leveraging technical expertise.
- Coordinate incident follow-ups and generate reports to track resolution progress and outcomes.
- Organize the prioritization of issues and enhancement requests in collaboration with users, their business lines, and global IT teams.
- Manage reports and KPI metrics related to issue resolution and reliability plans to improve service quality.
- Continuously seek improvement opportunities within the team and processes, documenting and optimizing support activities for efficiency.
Required skills
- Strong skills using SQL
- 5+ years experience in application support
- 3+ years Finance/Asset Management industry experience
- Demonstrate the ability to understand both the technical and functional complexities of foreign-developed Asset Management software
- Fluency in both English and Japanese
Preferred skills
- Experience in development using Java, Python, or VBA
- Proficiency in French
- Analyze user needs, reformulating them into specifications while assessing the cost/benefit to present to prioritization committees.
- Work effectively both independently and collaboratively as part of a team.
Personal Attributes
- Exhibit clear and concise communication skills
About our client
Morgan McKinley is partnering with a leading asset management firm that operates globally, managing a substantial portfolio and employing experts across various regions. In this role, you will have the opportunity to enhance application support for both local and regional operations, ensuring seamless functionality of critical software. Team members will collaborate with international teams, driving innovation and improving processes within the organization. By leveraging their skills, candidates can significantly contribute to the firm's success in delivering high-quality asset management solutions.
