Join a global pharmaceutical organization leading digital enablement and customer engagement across commercial field operations. As the CRM Platform Lead, you will design and execute the CRM strategy that supports commercial field teams, ensuring strong alignment between business needs and IT solutions. You will play a key role in shaping large-scale digital initiatives and strengthening the company's commercial effectiveness in Japan.
Key Responsibilities
- Lead CRM platform roadmap creation and continuous enhancement.
- Partner with business stakeholders to gather, translate, and prioritize requirements.
- Manage end-to-end CRM implementation, configuration, and operational support.
- Oversee vendor coordination, project timelines, governance, and quality assurance.
- Ensure CRM compliance with enterprise architecture and global standards.
- Provide issue resolution, end-user guidance, and post-go-live support.
- Coordinate collaboration across global and local cross-functional teams.
Required Skills and Qualifications
Experience:
- 10+ years in CRM or related IT leadership roles.
- Hands-on CRM platform administration and continuous improvement experience.
- Experience delivering enterprise CRM solutions in global commercial environments.
- Strong expertise with Veeva CRM and Veeva Vault in large-scale implementations.
- Proven experience leading multi-stakeholder IT projects with internal teams and vendors.
- Salesforce Platform certification.
- Graduate degree in computer science or a related field.
Soft Skills:
- Strong communication and stakeholder management abilities.
- Ability to collaborate in matrix and cross-functional environments.
- Ability to work independently under time constraints.
- Growth mindset with openness to diverse perspectives.
- Strong customer orientation and understanding of commercial processes.
Language Requirements:
- Japanese: Native or business-level.
- English: Business-level.
Preferred Skills & Qualifications
- ITIL certification.
- Experience with additional cloud-based platforms.
- Knowledge of commercial business operations and budgetary control.
About the Company
A global pharmaceutical organization committed to enhancing digital capabilities across commercial operations. The company drives innovation, strengthens customer engagement strategies, and promotes collaboration between global and local teams in a highly dynamic environment.
Why You'll Love Working Here
- Opportunity to lead a core commercial CRM platform used across field teams.
- Significant influence on digital transformation and customer engagement strategy.
- Strategic collaboration with global and local stakeholders.
- Flexible work arrangements, minimal overtime, and a supportive work culture.
Don't Miss Out - Apply Now!
